CRM Expertise That Drives Real Growth for B2C and eCommerce

At our consultancy, we help B2C companies —especially e-commerce, scale-ups, and startups— unlock the full potential of their CRM platforms. Whether implementing from scratch or optimizing existing systems, we turn CRM into a real growth driver. Our approach combines strategy, technology, and hands-on execution to deliver measurable results.

Masters of the Industry’s Leading Tools

  • We work with Klaviyo, Braze, HubSpot, Pardot, Salesforce Marketing Cloud, Adobe Campaign, and more. But we don’t just launch campaigns, we make them smarter:

  • We design automated customer journeys

  • We analyze content and performance using AI

  • We optimize email UX and copy

  • We automate newsletters, blogs, and reviews

  • We integrate web, payment, and product data seamlessly

Turning Your CRM into a Central Source of Truth

We bring together all the data that matters — from marketing to product to customer service:

  • User events on web and app

  • In-product or in-game behavior

  • Revenue, LTV, and cohort tracking

  • Semantic tagging for advanced segmentation

  • Customer support, feedback, and service insights

The result: a deep, actionable understanding of your users and the ability to activate them in a truly personalized way.

We Work Hand-in-Hand with Leadership and Teams

We collaborate closely with CMOs, CEOs, and Heads of Growth, but also empower sales, support, and product teams. We:

  • Identify bottlenecks and inefficiencies

  • Automate internal processes

  • Help every department unlock the power of your CRM

Agile, Goal-Oriented, and Built for Impact

Our approach is agile, collaborative, and focused on business outcomes:

  • We set business KPIs from day one

  • We work in sync with your project management tools

  • We run weekly sessions for planning, execution, and review

  • We design and test experiments constantly

In some mature businesses, we’ve increased revenue by up to 50% — just by optimizing CRM operations.

We Scale with You and Build Knowledge That Stays

We’re not just operators — we’re partners. We train your team, support hiring for key roles, and build a foundation that lasts. Many clients integrate us into their teams to accelerate results, and we ensure that knowledge stays inside the company for the long term.

Leadsfabriken is a brand by TM Online Products AB. We drive the growth of digital startups with deep expertise in growth, martech, investment, and operations. As strategic consultants, we turn data into decisions and vision into measurable results.
TM Online Products.
11849 Stockholm.
+46739123777